It also provides various backup and disaster recovery solutions, cloud services, and document management platforms for integration as well. It is both highly customizable and scalable, and has over 300+ integrations with sought-after business solutions. IntegrationsConnectWise functions as a centralized hub for the needs and requirements of your business. More and more apps are moving to a cloud environment, and ConnectWise provides you with a robust, reliable platform to stay on top of your clients needs and support them effectively. This makes communications easier by utilizing specific workflow rules, with pre-determined responses being sent out to inform clients when their tickets have been received or resolved.Ĭloud ServicesConnectWise gives you a superb way to efficiently manage, monitor and bill your clients for an array of cloud services.
It uses a proprietary ticketing system that enables your organization to provide the highest quality support to your customers and clients.ConnectWise’s help desk management solution centralizes all of your customer conversations under one platform. Help Desk ManagementA stand out feature of ConnectWise is the help desk management tool. It covers all your bases by using automation options for incident management, availability management, request management, service-level management, service reporting, service asset and configuration management, change management, and knowledge management.ĬonnectWise combines services, ticketing, projects, billing, sales, marketing and reporting and organizes them into a solitary platform that provides one centralized location for your data. ConnectWise is a high quality business management platform, which unifies various systems into a productive flow of information and communication.
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